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Where do you ship?
Where do you ship from?
How much does shipping cost?
When will my order ship?
When will my order arrive?
Do I have to pay tax or import fees?
I ordered the wrong thing - Can I exchange it?
We are happy to exchange unused/unworn watch straps and accessories.
To begin the process of exchanging your purchase please email info@northstraps.com with your order number and the details of what you wish to exchange.
We cannot process returns or exchanges unless we receive the item(s) in an as-new condition. This means that watch straps must not have been mounted onto a watch nor worn on the wrist.
In addition, all watch straps must be returned with their original packaging envelopes.
The customer is responsible for shipping costs on all merchandise returned to North Straps. We suggest you purchase tracking and/or insurance to protect against loss or damage during shipping.
How long do I have to return or exchange an item?
We allow 30 days, from the original delivery date to initiate a return or exchange.
Where do I send my return/exchange?
All merchandise being returned to North Straps should be carefully packaged to protect against damage in transit. Once you have received authorisation to return your order, please send it to:I have received my order, but it seems to be defective, can you send me a new one?
North Straps puts quality above all else, but sometimes manufacturing faults do occur. If you feel your product might be defective please email info@northstraps.com with your order number, a short description and a photograph of the problem.
